Frequently Asked Questions

What services do you offer?

We offer a comprehensive range of logistics services, including air and sea freight, warehousing, customs clearance, last-mile delivery, and specialized packaging solutions.
How can I track my shipment?

You can track your shipment in real-time using our online tracking system. Simply enter your tracking number on our website to view the status and location of your package.
What are your shipping rates?

Our shipping rates vary based on the destination, weight, and type of service required. You can get an instant quote by using our online rate calculator or contacting our customer service team.
How long will my shipment take to arrive?

Delivery times depend on the destination and the shipping method chosen. Standard Sea Freight delivery usually takes 12-14 days from GuangZhou and 14-21 days from YiWu, while Air Freightservices can reduce transit time to 3-5 days. We’ll provide an estimated delivery date when you book your shipment.
Do you handle international shipping?

Yes, we specialize in both domestic and international logistics. We manage everything from customs documentation to compliance with international regulations, ensuring a smooth and hassle-free shipping experience.
What items are prohibited from shipping?

Certain items are restricted or prohibited from shipping due to safety and legal reasons. These include hazardous materials, perishable goods, and items restricted by law in the destination country. Please refer to our prohibited items list for more details.
How do you ensure the security of my shipment?

We prioritize the security of your goods with strict handling protocols, advanced security systems, and thorough vetting of our partners. All shipments are monitored from start to finish to ensure they arrive safely.
What should I do if my shipment is delayed?

While we strive to meet delivery deadlines, delays can occur due to unforeseen circumstances like weather conditions or customs inspections. If your shipment is delayed, our customer service team will keep you informed and work to resolve the issue as quickly as possible.
Can I change the delivery address after my shipment has been dispatched?

In most cases, we can accommodate changes to the delivery address, though additional fees may apply. Please contact our customer service team as soon as possible to discuss your options.
What happens if my shipment is damaged or lost?

In the unlikely event that your shipment is damaged or lost, please contact our customer service immediately. We will be there to assist you on every single inquiry and come back to you promptly.
Do you offer insurance for shipments?

Yes, we offer optional insurance coverage for added peace of mind. This ensures that your goods are protected against damage or loss during transit.
How do I prepare my items for shipping?

Proper packaging is essential for safe delivery. We recommend using sturdy boxes and cushioning materials to protect your items. If you need assistance, we offer professional packaging services.