Cargo Service Agreement
Terms & Conditions

 2. SERVICES

1. Services refer to the dropshipping services undertaken by Izzyship either by engaging its AIR FREIGHT service and SEA FREIGHT service. These Services shall include the processes of receiving, storing, sorting, repacking, consolidating and delivery of your Parcel and/or Cargo to the address in Malaysia provided you, pursuant to the T&C herein. However, the Services are exclusive of packing services​

2. The process of AIR FREIGHT Services is set out as follows:

   1. Firstly, you shall at your own accord, make the arrangement of shipment of Parcel to be delivered to Izzyship’s China warehouse.

   2. Once the parcel has arrived at Izzyship’s China warehouse, the Parcel will undergo our check-in process and thereafter you will be notified for payment via email. You will have the choices to make payment via Izzyship’s E-wallet, Interbank Giro, Duit and by cheque. Once you have made the payment, our system generates a shipment order and a Consignment Note for your reference. For avoidance of doubt, each shipment order shall be limited to generate a single Consignment Note.​

   3. Thereafter, the Parcel will be shipped out by us to Izzyship’s Malaysia warehouse.

   4. Once the Parcel has arrived at Izzyship’s Malaysia warehouse, we shall proceed to make the arrangement for last mile delivery to the address provided by you.

3. Izzyship’s SEA FREIGHT Services offer drop shipping services for both Small Parcel (consolidate process) and Bulk Cargo (non-consolidate process). The process of SEA FREIGHT Services for both Small Parcel (consolidate) and Bulk Cargo (non-consolidate) is set out as follows:​

   1. Firstly, you shall at your own accord, make the arrangement of shipment of Small Parcel and/or Bulk Cargo to be delivered to Izzyship’s China warehouse.

   2. Once the Small Parcel and/or Bulk Cargo has arrived at Izzyship’s China warehouse, the Small Parcel and/or Bulk Cargo will undergo our checks in process and thereafter you will be notified for payment via email. You will have the choices to make payment via Izzyship’s E-wallet, Interbank Giro, Duit and by cheque. Once you have made the payment, our system will issue a Consignment Note for your respective Small Parcel and/or Bulk Cargo which subsequently generates a shipment order and a Consignment Note for your reference. For avoidance of doubt, each Consignment note shall be limited to generate a single shipment order and a single Consignment Note.

   3. Thereafter, the Small Parcel and/or Bulk Cargo will be shipped out by us to Izzyship’s Malaysia warehouse.

   4. Once the Small Parcel and/or Bulk Cargo has arrived at Izzyship’s Malaysia warehouse, we shall proceed to make the arrangement for last mile delivery to the address provided by you.

​​

3. PARCELS CONSOLIDATION ACCOUNT

1. Upon receiving your order request, our system will review your order, check the contents of Parcel or Small Parcel, repack your Parcel depending on your choices i.e. materials, size, etc. We will notify you through Izzyship’s system once the Parcel or Small Parcel is ready for shipment. You may login to your Izzyship account to review its chargeable weight, total shipping costs, proceed to confirm the order and make payment thereafter.

2. Notwithstanding the above, only Small Parcel or Parcel which fall under the measurement of (< 0.15m³ and/or <50kg) should proceed with the parcel consolidation process which requires your confirmation through placing an order request.

​

4. IZZYSHIP ACCOUNT IS NONTRANSFERABLE

1. Izzyship may, on its own sole discretion, change or modify the T&C from time to time, with or without prior notice to all users.

2. In the event any discrepancy arises between the Chinese and English versions of this T&C, the English version of the T&C shall prevail.

​​

5. REGISTRATION OF A IZZYSHIP ACCOUNT

1. To register and access Services, you shall provide all required documents including but not limited to application for registration (Superform 14), certificate of incorporation, name card or business card in accordance with our procedures at no charge, to be utilized solely by Izzyship for verification purposes in order to commence this agreement. You may register for an account with this link, http://izzyship.my/en/reg/enindex We reserve the right to verify all information provided by each user and you shall provide us with further documents and/or information at the request of Izzyship. Izzyship shall only approve any new user account registered by a natural person in its personal capacity or for and on behalf of a corporation pursuant to Izzyship’s satisfaction.

2. We reserve the right to cancel, terminate and reject any unconfirmed Izzyship account, or a Izzyship account that has been inactive for more than one-year period, or if you have submitted inaccurate information, or if we have reasonable suspicion that your account may be used for any unlawful or fraudulent purposes.

3. You are advised not to register more than one account except as otherwise permitted by Izzyship.

4. You may from time to time participate in our promotional programs, including but not limited to our Customer Referral Program.

​

6. IZZYSHIP ACCOUNT IS NON-TRANSFERABLE
You shall not transfer or assign your Izzyship account or your account login details to any third party.
 

​7. SECURITY

1. You shall be responsible for maintaining the confidentiality of your Izzyship password. You shall be responsible for safeguarding your devices from access by others, and to log out from the Izzyship website when your session is complete. You are responsible for any use of the Izzyship website and your Izzyship account made under your login and password.

2. If you are aware of any unauthorized use of your Izzyship account or any security breach including but not limited to the disclosure or loss of password or theft of your Izzyship account information, you should notify Izzyship promptly. We reserve the right, in our own discretion, to change, cancel or suspend any password, username, or account if improper use or distribution is suspected. Subject to our right and discretion, we may allow you to set up a new account for the purpose of continuing use of our Services.

​

8. CONFIDENTIALITY AND PERSONAL DATA

1. You shall be responsible for maintaining the confidence of all information and data relating to Izzyship, including but not limited to its Services, products, business affairs, marketing and promotion plans or other operations and its associated companies which are disclosed to you by or on behalf of Izzyship (whether orally or in writing) or which are otherwise directly or indirectly acquired by you from Izzyship, or any of its affiliate companies, or created here. You shall further warrant that such confidential information shall only be used for the Services, and shall not without Izzyship prior written consent, disclose such information to any third party nor use it for any other purposes.

2. In the event that you are required to disclose any information in the circumstances set forth in clause above, you shall, to the extent it is lawfully permitted to do so, notify Izzyship of the information to be disclosed (and of the circumstances in which the disclosure is alleged to be required) as early as reasonably possible before such disclosure is to be made and shall take all reasonable action to avoid and limit such disclosure.

3. Izzyship may collect and process your personal data in accordance with Izzyship’s privacy policy, Personal Data Protection Act 2010 ("PDPA") and all applicable laws. For avoidance of doubt, Izzyship’s privacy policy shall apply to all Services. Where applicable, you are hereby agreed and consented to Izzyship including but not limited to its subsidiaries and any of its affiliate companies collecting, using, processing and disclosing personal data as further described in our privacy policy and in compliance with the PDPA and all applicable laws.

4. You acknowledge that Izzyship may disclose information concerning the Services of other parties to you in the course of the use of Services. You represent and warrant that you will only use such information solely for the purpose of using our Services and not for any other unauthorized purposes.

​

9. YOUR USE OF THE WEBSITE
You shall not use Izzyship website or Services for any fraudulent and unlawful purposes. At the sole discretion of Izzyship, we shall reserve the right to terminate or restrict your access to your Izzyship membership account and your use of Services, if in our opinion, that your use of Services may have violated any laws, infringement on another person’s rights, or breach any of the terms herein.

10. MALICIOUS CONTENT
You shall be responsible to ensure that you will not expose yourself to the risk of virus, malicious computer code or any form of interface which may damage your devices while accessing or browsing our website and we shall not be liable for any interference or damage to your own devices which arise with your use of Izzyship website.

11. INTELLECTUAL PROPERTY
Izzyship owns the copyright and all other intellectual property rights of the website. You are prohibited from commercializing, reselling, distributing, adapting, printing and publishing any information without our prior written consent. The entire website content, layout, design, texts, photos, information, arrangement, know-how, methodologies, processes and underlying source code and software are owned by Izzyship and are protected by copyright laws and intellectual property laws in Malaysia. Your permission to use our website shall not be treated as a license to use our intellectual property.

12. THIRD PARTY WEBSITES
You shall bear the risk of using third party websites, links and its content. Izzyship shall not be held liable nor responsible for any content or information concerning Izzyship obtained from any third-party website.

13. PRODUCTS ORDERED FROM MERCHANTS
For an order you placed with an online merchant, either through links on Izzyship website or directly from the merchant’s website, you shall make payment to the merchant directly for the item purchased and its domestic shipping cost to Izzyship’s China warehouse address (if any).

 

14. PURCHASE TRANSACTION SOLELY BETWEEN YOU AND MERCHANT

1. Izzyship provides links that you may access from Izzyship website to direct you to merchants’ websites. We provide access to enable you to manage Parcel(s), product(s) or Cargo(s) that you purchased to be delivered to you to Malaysia. You are solely responsible for selecting and ordering the products from the merchant, and your purchase of a product is a transaction solely between you and the merchant, and Izzyship is not a party in such transaction.

2. Izzyship makes no representations, warranties or guarantees regarding the quality or suitability of the products you purchased from the merchant or seller. We are not responsible for any failure of a merchant or seller to deliver your product to Izzyship’s China warehouse address, or to fulfil your order, or for any defects in any product you purchased, or any damage that any product may cause, or for any other failure of the product to meet your expectations. For avoidance of doubt, we do not engage in any communications with merchants or sellers regarding the exchange or return of product. Upon delivery of the parcel, you shall be responsible for any defective product or product that does not meet with your expectations. Izzyship shall not be liable for any form of indirect loss, consequential damages, or other indirect costs, that arising out of the dealings between you and the seller or merchant.

​

15. DISCLAIMER OF WARRANTY
Your use of Izzyship website and its content are at your own risk, they are provided on a “as is” basis without any representations, warranties or conditions of any kind, whether express or implied relating to any inability to access or interruptions during the access to your account or when conducting transactions due to unavailable networks, unreliable internet service providers, malfunctioning equipment, incompatible software, or other causes beyond Izzyship control.

16. NOTICES
Email, notices and information on the website will be the primary forum of communication. We will send notices and any other relevant information to you through the website or email address you provide us. You may also contact us by sending email to cs@izzyship.my for any enquiries.

17. SHIPPING CALCULATOR
The shipping calculator shall only provide an estimated shipping cost. The estimated shipping cost may not include any duties, taxes, custom charges, applicable fees, or surcharges. The actual shipping cost may be varied from the estimated shipping cost due to the changes in shipper or logistic company rates; changes in fuel surcharge imposed by the shipper or logistic company; changes in currency exchange rates; differences between the volumetric weights and the shipment’s actual weights; and discrepancies between the given information and actual product classification or value.

18. CORRECT ADDRESS
You are responsible to ensure that the Parcels, Cargos, goods, products and/or items ordered are correctly addressed to Izzyship's China warehouse address, including but not limited to your name and exact suite/unit number. Izzyship shall assume that the information that you have provided is accurate and is under no obligation to verify the accuracy of your address details. The delivery address shall only be limited to Malaysia.
 

19. LOGIN ACCOUNT AND DECLARED ITEMS
After obtaining the information of your tracking number and Logistic Company Name from your merchant or seller, you are advised to login to your membership account and provide us your tracking number and Logistic Company Name. This is necessary to minimize the risk of any unidentified Parcel and/or Cargo or recipient. At the same time, you must declare all items in your Parcel and/or Cargo with accurate product description including product name, type, quantity, and value. By providing your declared information in your Login Portal, you have consented and authorised Izzyship to open and inspect your Parcel and/or Cargo and its contents.

20. ACCURATE CONTENTS DECLARATION

1. For the purpose of compliance with any law or regulation of any federal, state or local government in the origin or destination countries, you shall provide an accurate description of the Parcel and/or Cargo contents and value of your Parcel and/or Cargo. We will request a copy of the merchant invoice of your purchased product(s) for verification if necessary. However, you are solely responsible for the accuracy of all information you provide to Izzyship regarding the contents of your Parcel and/or Cargo and its value.

2. You agree to indemnify and hold Izzyship harmless from any liability, under declaration of the contents and value of your Parcel and/or Cargo or any misrepresentation that you made. You acknowledge and agree that your shipment may be inspected at any time by the relevant authorities.

3. Shipment with misleading product descriptions or under-declared value on the Parcel and/or Cargo contents may be seized or confiscated by the relevant customs authorities, who may dispute and correct the declaration, in such case, you shall be liable to pay for penalty, duty, tax, surcharge on special handling and additional shipping costs and any other costs incurred due to the above.

​

21. RECEIVING PROCEDURES OF THE SERVICES

1. AIR FREIGHT (Parcel)

   • We do not provide any Cash On Delivery (“COD”) for our Services. After we have received the parcel delivered to our Izzyship’s China warehouse, we will notify you at your Login Portal. We will seek your instruction for the type of Services to be engaged by you with us for your Parcel to be delivered to the address provided by you upon the arrival of your Parcel at the Izzyship’s Malaysia warehouse. Every item in the Parcel must be declared through Place Order Request in the manner as set out in Clause 28 of this T&C before your parcel arrived in Malaysia. Once an order request has been made, you shall make the payment of shipment immediately via your Izzyship wallet account in order for us to proceed the release of shipment under your instruction.​

2. SEA FREIGHT (Small Parcel)​

   • ​We do not provide any Cash On Delivery (“COD”) for our Services. After we have received the Small Parcel delivered to our Izzyship’s China warehouse, we will notify you at your Login Portal. We will seek your instruction for the type of Services to be engaged by you with us for your Small Parcel to be delivered to the address provided by you upon the arrival of your Small Parcel at the Izzyship’s Malaysia warehouse. Every item in the Small Parcel must be declared through Place Order Request in the manner as set out in Clause 28 of this T&C before your Small Parcel arrived in Malaysia. Once an order request has been made, you shall make the payment of shipment immediately via your Izzyship wallet account in order for us to proceed the release of shipment under your instruction.​

3. ​SEA FREIGHT (Bulk Cargo)

   • We do not provide any Cash On Delivery (“COD”) for our Services. After we have received the Bulk Cargo delivered to our Izzyship’s China warehouse, we will notify you at your Login Portal. We will seek your instruction for the type of Services to be engaged by you with us for your Bulk Cargo to be delivered to the address provided by you or storage upon the arrival of your Bulk Cargo at the Izzyship’s Malaysia warehouse. Once the Bulk Cargo is recorded, weighted and container manifest is generated, an invoice will be produced. Izzyship will notify you via email and portal you shall make the payment of shipment immediately via your Izzyship wallet account in order for us to proceed the release of shipment under your instruction.​​

​

22. LOSS OR DAMAGE OF PARCEL AND/OR CARGO IN TRANSIT TO OUR WAREHOUSE FROM MERCHANT
Izzyship will not be liable for any Parcel and/or Cargo lost or damaged in transit from the merchant or seller to the Izzyship’s China warehouse. We reserve the right to refuse and reject any Parcel and/or Cargo delivery to Izzyship's China warehouse if, upon inspection by Izzyship the Parcel and/or Cargo is damaged or incomplete or any deformation, we will not accept the Parcel and/or Cargo delivered by the merchant or seller and will notify you for further instructions.

​

23. INSPECTION OF PARCEL AND/OR CARGO

1. To ensure the safety of transportation, Izzyship has the right to open and inspect any Parcel and/or Cargo or part thereof, during storage or when preparing to consolidate your shipment, for security purposes, to verify compliance with the relevant laws, rules and regulations, and to confirm the description of Parcel and/or Cargo and other information you have supplied to us, without prior notice and without liability to you.

2. Further, we are not obligated to inspect Parcel and/or Cargo for non-obvious or hidden damage or breakage, and we do not accept any responsibility for the accuracy of product descriptions and other information provided by you.

3. We do not provide any Parcel and/or Cargo examination services, if there’s any issue related to content discrepancies or missing content, we are not liable for such incident, unless we have other arrangements with customers.

4. If we discover that the description of the contents of the Parcel and/or Cargo or other information you supplied is inaccurate and incomplete, we reserve the right to refuse or reject to process such Parcel and/or Cargo.

​

24. UNIDENTIFIED AND PROBLEMATIC PARCEL AND/OR CARGO
In the event that the actual recipient of the Parcel and/or Cargo is unidentified e.g. if the customer marking, recipient's name and/or the suite number of the address is missing or misstated due to the merchant or seller or your own actions, it will be spurn instantly from our Services.

​

25. PROHIBITED AND RESTRICTED GOODS

1. Izzyship shall not render the shipment of any prohibited and restricted goods under the International Air Transport Association Dangerous Goods Regulations (IATA DGR), International Maritime Dangerous Goods (IMDG) Code and any law or regulation of any federal, state or local government in the origin or destination countries other applicable laws, rules and regulations. This includes the following:

   • safe boxes/boxes incorporating goods such as lithium batteries or pyrotechnics;

   • kerosene, kerosene heater, electric kerosene heater;

   • compressed gases (flammable, non-flammable, or poisonous) such as butane, propane, scuba; diving cylinders, lighter fuels, or refills;

   • oxidising substances such as bleaching powder and peroxides;

   • flammable liquids such as paints and adhesives;

   • flammable solids such as sulphur or strike anywhere matches and articles that are easily ignited;

   • disabling devices such as mace or pepper sprays, with irritant properties;

   • poisons such as arsenic, cyanide, or insecticide;
     radioactive materials;

   • corrosive materials such as mercury (which may be contained in thermometers or blood pressure gauges), acid/alkaline wet batteries;

   • any other substances which, during a flight, present a danger not covered above, such as magnetised, offensive, or irritating materials;

   • hoverboards, self-balancing scooters, balance boards electric luggage scooters and similar devices that contain lithium batteries;
     lithium battery watt-hour rating exceeding 160Wh;

   • battery-powered lighters (e.g. laser plasma lighters, tesla coil lighters, flux lighters, and arc lighters) without a safety cap or means of protection;

   • live animals;

   • banderols/ tax stickers;

   • bullion (of any precious metal);

   • “cash like” negotiable instruments in bearer form;

   • complete firearms, ammunition, flares, explosives and weapons;

   • perishable items;

   • human remains or ashes;

   • illegal goods

   • imitation (replica) firearms, weapons, explosive devices or ammunition; or

   • stamps

2. All Parcel and/or Cargo may be inspected or scanned for the purpose of customs clearance. If the Parcel and/or Cargo is found to be regarded as prohibited and restricted goods, the Parcel and/or Cargo may be confiscated and may not be transported. You shall be responsible to ensure that the Parcel and/or Cargo does not contain any prohibited and restricted goods. We shall not be responsible for any loss resulting from the handling of Parcel and/or Cargo or legal consequences by the customs.

3. Customers shall bear all responsibilities for any prohibited and restricted goods that are detained by the customs. If it is seized by customs, customers shall pay the fine for the entire container and wait for customs to verify the entire batch. As such, the refund of such shipment will not be guaranteed.

4. Izzyship shall only be responsible for the handling of goods on your behalf and does not bear any legal liabilities that arise from illegal goods and the dishonest reporting of goods such as cigarettes, alcoholic drinks, weapons, etc. You shall bear all responsibilities for the delivery of all prohibited and restricted items that are banned from the respective country.

5. Izzyship does not provide any "payment upon arrival of Parcel and/or Cargo" or "payment upon pick-up" services.

6. Izzyship only acts as a logistic provider and not to be held responsible for any illegal activities and/or actions by you.

​

​

26. CLASSIFICATION OF SENSITIVE / RESTRICTED GOODS

• Valuable Goods

Valuable items are highly susceptible to theft, loss and/or robbery. If you insist to purchase such goods, you are obligated to label such items as sensitive goods to reduce the probability of it being stolen. We shall not be responsible for any loss resulting from the handling of Parcel and/or Cargo 
(Common Items: high-end goods, high-quality art pieces and decorations / jewellery, expensive accessories, etc)

• Goods Containing Liquid​

All goods containing liquid are classified as restricted goods.
For example, a pencil is considered a general item, but a pen is considered sensitive goods if it contains ink which is liquid. Another example is that phone covers are considered general Parcel and/or Cargo, but some phone covers have liquid decorations. The phone cover with liquid decorations is considered sensitive goods.
(Common Items: pens, phone covers with liquid decorations, drinks, perfume)

• Goods Containing Magnets

Items such as stationery, kitchen equipment, music equipment and other goods containing magnets or magnetic properties shall be classified as sensitive goods.
(Common Items: magnetic message board, magnetic nails, magnetic bendable rulers, magnetic whiteboard erasers, fridge magnets, earphone, headphones, radios, speakers, music box)

• Goods Containing Lithium Batteries

All goods with built-in lithium batteries are considered restricted goods. You shall ensure that batteries are removed from the Parcel and/or Cargo before shipping.
(Common Items: watches, power banks, children's toys, computers, mosquitoes’ swatter, flashlights)
Electrical Appliances

All electrical appliances are classified as restricted goods.
(Common Items: fans, clocks, hair dryers, blenders, robot vacuum, rice cookers)

• Electrical Appliances

All electrical appliances are classified as restricted goods.
(Common Items: fans, clocks, hair dryers, blenders, robot vacuum, rice cookers)

• Goods in Powder Form

All goods that contain powder materials or in powder form are considered restricted goods. This applies to powders of all colours. For further verification and information, please contact our customer service at cs@izzyship.my
(Common Items: powder masks, powdered collagen, blush, flour, milk powder, medicine in powder form)

• Cosmetic Goods & Products

Products that are applied on the face and body are all considered restricted products.
(Common Items: lipstick, foundation, toothpaste, sunscreen, ointment, beauty mask, face cream, cosmetics, etc.)

• Electronic Goods & Products

Goods that contain electronic chips are considered as restricted goods. These electronic chips are commonly found in 3C products, digital products or electronic appliances.
(Common Items: electronic thermometer, early childhood education machines, toys, electronic kitchen scales computers, pen drives, hard disks, SD cards, car GPS, electronic maps, etc)

• Printed Items

It includes non-religious, political, ethnic, terrorist, erotic printed items with approved certificates.

• Perishable Foods

All perishable food is considered as sensitive and we shall not ship any perishable goods except as otherwise permitted by Izzyship.
(Common Items: vegetable seeds, tea leaves, snacks, dried fruit etc.)

• Goods containing a blade or tool item

Any products containing blades, be it stationery, kitchen utensils or personal care, are considered restricted products. Thus, it is recommended to use sensitive shipping.
(Common Items: kitchen knife, knife sharpener, penknives, scissors, peeling knife, barber knives, shaving knives)

 

27. PARCEL AND/OR CARGO CONTAINING PROHIBITED ITEMS

1. Izzyship shall hold all Parcel and/or Cargo that are prohibited or restricted for export or import from and to the origin and destination country. Additionally, any Parcel and/or Cargo that is deemed unsafe for international transportation will be prohibited for shipment and placed on hold. Please refer to our Prohibited items/Items Category at Clause 25 for items which will not be accepted by Izzyship to ship.

2. For prohibited goods, Izzyship reserves the right in its sole discretion to dispose of, submit to authorities or return such goods to the sender at your expense.

​

28. PLACE ORDER REQUEST

1. Izzyship shall have the sole discretion not to proceed with your order request in the event of any non-compliance with the T&C herein, including but not limited to providing incomplete and inaccurate information of all item’s description in your Parcel and/or Cargo or goods that falls under prohibited and restricted goods; or if the top-up was made less than the indicated amount in your deposited Izzyship wallet account.

2. Upon receiving your order request, our system will review your order, check the contents of Parcel and/or Cargo, repacking depending on your choice i.e. materials, size, etc. We will notify you via our email cs@izzyship.my once the Parcel and/or Cargo is ready for shipment. You may login to your account to review its chargeable weight, total shipping costs, before you proceed to confirm the order and make the payment via your Izzyship wallet account in order for us to proceed with the release of shipment.

​

29. WEIGHT AND CAPACITY MEASUREMENT (PARCEL AND/OR CARGO STANDARD LIMITATION PER UNIT)
The method of measurement and calculation of freight weight shall be based on the type of Services engaged as set out below based on per unit standard limitation:

i. AIR FREIGHT (Parcel)